SINGAPORE AIRLINES is my Number 1 Airline for many reasons. 

1. On time, (eta), for me best Aiport "CHANGI" , connecting flights  are easy & efficient.

2. friendly and efficient staff (helpful) and well trained

3. Quality, and (and enough food  in all classes and snacks aboard, rated 5 Star.

4. Inflight service "Best in the sky.." Business, or Economy class"

5. SIA utilizes a fleet of clean and state of the art AIRBUS A380.

6. SINGAPORE AIRLINES Zürich  City Office!  exeptionally well managed and supportive.

My thanks to Mr. Maurizio Testino for his kind assistance !

OUTSTANDING !

I fly the sector ZRH-SIN-BKK (HKG) 6-8 times/year. During one flight a medical problem with my leg be came very painful so  the crew moved me to Business-Class and there I was able to stretch out my leg. The Crew cared extremly well for me.

BKK Airport, always friendly and helpful (rebooking, or changes) kopkun krub

ZRH-SIN I was in the rush and checked in 15 Min prior to departure, the A380 waited 10 mins for me, since they knew at Check (I called them..) in that I had to attend a important meeting in SIN..

 

 

 

 

 

 

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BRITISH AIRWAYS, one of my favourite airlines, I fly the sector ZRH-LHR (LCY)-LAX at least 3 times/year and always a good service. Now at T6 LHR! (only the wait is a bit annoying). The good old B747400 has been replaced with the A380 and yes you will see me more often.. by the way Elaine KIng served me since I was

18 years old, "fly the flag.." I remember the B1-11, Trident and the VC10.."

outstanding !

I organized a musical event with the famous Violinist Li Jia Wang from London and she gave a concert in Zürich. BA upgraded all VIP´s from the US and the UK!!

Unfort. I had a very fatal accident in LA and needed to fly back asap., without asking, BA upgraded me to busisness-Class at LAX, and assisted me in any possible way! THANK YOU BA

 

 

 

 

 

 

 

 

 

 

 

 

OMAN AIR, in the top 3 with excellent on board service, fantastic ZRH Office staff !, helpful and

very customer orientated ! a great small airline. The seats in eco are best in class and not to mention 

the businessclass ! Food : of excellent quality..and all this at very fair prices.

outstanding !

Very nice staff at the ZRH-Airport Office, for example Mr. Danish Mazhar.

On a flight from BKK to ZRH my girlfriend became very ill(food-poisoning "SUSHI-bar"..and the crew made seats avail.  for her to sleep/rest and cared during the entire flight extremly well

 

 

REMARKS

4. CATHAY PACIFIC, one of the best in the sky

 

worst experience

SWISS I LH Group MILES & MORE

Firts of all Lufthansa is a top Airline, no doubt and upgraded me many times on

FRA-SIN. But MILES&MORE is too much :

they just cancelled 300'000 Miles from my M&M Card "no reason" and the arrogance of the staff was

very disappointing (rude) and "well for us this call came to an end & hang up.." after calling them 6 times and sending various e-mails.. for me a reason NOT to fly LX, or LH anymore. NO SERVICE at all, 

SWISS ZRH-BKK; full A340300 "no breakfast" sorry we are out of.., the seats in eco not to mention, but

the crew did the best (Servicestandard (***) for a quality airline. 

 

Mark F. Langenauer 11 Jan 2014 tbc